Nintendo of Europe SE

Leasing Staff Junior IT Client Support Technician*

IT | Experienced | Temporary | Full-Time |  

Level up!

Nintendo Co., Ltd., headquartered in Kyoto, Japan, has been providing a wide range of entertainment products and experiences since its founding in 1889, beginning with the manufacture and sale of Hanafuda playing cards. Since the 1983 release of the Family Computer (Famicom) system in Japan, and continuing through Nintendo Switch 2, Nintendo’s focus has been the development, manufacturing, and sale of its gaming systems and software. 

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world. 

 Tasks

• Working on IT related incidents, problems and service requests within the Service Desk responsibility
• Communication professionally with the customers to verify and clarify situations reported
• Using the ticket system for documentation and communication
• Giving telephone advice and training for IT product-specific questions
• Analysing, prioritising and distributing customer complaints

 Requirements

• Degree as Bachelor of Science or IT and/or related education with the relevant working experience 
• First experience at a telephone helpdesk, First Level support or a similar position
• Good knowledge of Microsoft Operating Systems
• Understanding of Mac systems would be beneficial
• Experienced in Customer Relationship to understand and identify needs
• Very good written and spoken English and German skills
• High level of customer and service orientation
  
  

Are you interested? We look forward to receiving your application in English, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.