ABOUT OUR STUDIO Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the award-winning MMOFPS PlanetSide 2.The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community. Find out more about our studio at www.daybreakgames.com.THE OPPORTUNITYThe Customer Service Representative (Temp) is responsible for supporting players and works diligently to resolve any issues that customers may be experiencing in the Customer Service Department at San Diego reporting to the Manager, Customer Service, this position will be responsible for: Day to Day ResponsibilitiesChampion outstanding customer service for all players while maintaining a customer comes first mindsetAssist customers by responding to CRM ticket ingress-subjects often include (but are not limited to); Missing items, content anomalies, keeping the peace' by upholding the Terms of Service and the Code of Conduct, purchase issues, account recoveries, connection or computer related issues, and general billing questionsCommunicate with players in a timely, helpful, and friendly mannerDocument each ticket with relevant information pertaining to the issue and resolutionDetailed log analysis and metrics research to accurately investigate, diagnose and resolve player issuesUtilize internal and third-party tools to moderate the game servers, ensuring fair playRender policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelinesCommunicate game issues to team membersDevelop and acquire game knowledge to become proficient with Daybreak Games' portfolio of gamesMulti-task and troubleshoot cross-platform problemsTroubleshoot basic computer and connection issuesExperience and Qualifications1+ years' experience as a Customer Service RepresentativeHigh School diploma or equivalent experienceExperience with online gaming communities, either as a player or industry workKnowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)Knowledge of CRM systems such as ZendeskWorking knowledge of using a calm demeanor to handle escalating situations with impartialityExcellent and effective problem solving and time management skillsEffective verbal communication and written skillsCreative problem-solver, self-driven with a strong work ethicA passion for game development and technologyPlusesKnowledge of Daybreak Games' titlesKnowledge of an array of video games on PC and consolesKnowledge of Game developmentABOUT OUR COMPANYDaybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com. Be Aware of Fraudulent Recruiting ActivitiesDaybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company's People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**