Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Imagine being at the heart of a vibrant ecosystem, where your expertise doesn't just solve problems, it empowers dreams. As seasoned IT Support Tech in Corporate Engineering, whose main purpose is to enhance builders' Effectiveness, Efficiency, and Experience through the use of technology, you'll be more than just a technical expert; you'll be a catalyst for efficiency and a partner in the journey of our incredible builders.

You will provide optimized support for both IT and AV needs, directly influencing the effectiveness, efficiency, and overall experience of every Builder who uses our technology. In our fully on-site role in beautiful San Mateo, CA, you'll be immersed in a dynamic environment where collaboration and innovation thrive.

This role is an hourly position and requires onsite support 5 days a week.

You will:

• Serve as the first point of contact for help desk support at our RoBars, ticketing system, AV, and in Slack, providing exceptional in-person and remote support.

• Utilize and manage ticketing systems (e.g., Zendesk, Jira) to enhance service delivery, ensuring timely resolution and accurate documentation.

• Be involved with Facilities, IT, events team while participating in related projects and events.

• Assist with employee onboarding and offboarding, including account and equipment setup.

• Collaborate with security detection and response teams to ensure a secure IT and AV environment.

• Provide on-site and remote desktop support, including installing, configuring, and troubleshooting computer hardware, software, and peripherals.

• Train users on effective AV equipment use and best practices for virtual meetings and presentations.

• Provide AV support, including setup, operation, and troubleshooting of meeting room systems, video conferencing equipment and event technology.

• Assist with live event AV requirements, ensuring seamless execution of presentations and internal gatherings.

• Manage hardware assets, including receiving, unboxing, organizing deliveries, contributing to inventory accuracy, and building/deploying new computers.

• Assist with password resets and group management.

• Participate in on-call rotations.

You have:

• 3-5 years of demonstrable experience in a help desk or IT support role, including managing support ticket processes.

• Experience contributing to projects involving security, facilities, and other business partners.

• Familiarity with ticketing systems such as Zendesk or Jira.

• Basic understanding of AV concepts and conferencing software

• A thorough understanding of identity verification processes for in-person and remote employees.

• A desire for reducing or eliminating technical debt.

• Solid understanding of core applications such as: Okta, Slack, Zoom, and Google Workspace.

• Experience working with Mobile Device Management for computers and devices. (e.g., Workspace ONE, Jamf, Google MDM).

• Knowledge and skills to investigate performance issues on macOS, Windows Desktop, ChromeOS, and Linux.

• Experience providing on-site technical support for meetings, presentations, and events.

• Excellent communication, interpersonal, and customer service skills.

You are:

• A dedicated supporter, sharing knowledge and skills with peers.

• A methodical problem-solver for technical issues, including slow computers, network connectivity problems, and AV glitches.

• Knowledgeable about identity management (IDPs) and device management (MDMs) for secure access.

• A meticulous documenter of technical issues and solutions.

• Adaptable and resilient, quickly learning new technologies, including emerging AV solutions.

• A learner, using mistakes as opportunities for growth.

• A great teammate, effectively collaborating with other groups like facilities and InfoSec.

• A clear and concise communicator, providing clear instructions

• A security-conscious professional, understanding IT support's role in security incidents.

• Experienced in supporting mobile devices, familiar with their security considerations.

• A contributor to projects, driving them to successful outcomes.

• Able to work independently and as part of a team, prioritizing tasks and managing time effectively.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.

Hourly Pay Range

$49.28—$60.37 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.