Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.Imagine being at the heart of a vibrant ecosystem, where your expertise doesn't just solve problems—it drives Builder Success. As a seasoned IT Support Tech in Corporate Engineering, your mission is to elevate our builders' Effectiveness, Efficiency, and Experience through the power of technology. You'll be more than just a technical expert; you'll be a catalyst for innovation and a dedicated partner, ensuring nothing stands in the way of our builders' vision.

You will ensure a seamless technology experience, directly influencing the effectiveness, efficiency, and overall success of every Builder. Based fully on-site in beautiful San Mateo, CA, you'll be immersed in a dynamic environment where collaboration and innovation thrive.

This role is an hourly position, and requires onsite support 5 days a week.

You will:

Serve as the first point of contact in resolving technical issues involving hardware, software, and network connectivity, ensuring minimal downtime for users.

Support conference room technology and internal events, providing basic Audio Visual (AV) troubleshooting and setup assistance as needed.

Administer user access and permissions within ticketing systems (e.g., Jira) and SaaS applications.

Collaborate with the Facilities team on office setups, desk moves, and IT equipment logistics.

Assist with security incident response by investigating flagged endpoints and enforcing security compliance policies.

Maintain & create documentation for internal knowledge bases, creating "how-to" guides and technical articles for known issues.

Diagnose performance issues on endpoints (macOS, Windows, Chromebooks, Linux) to ensure optimal user experience.

Participate in IT projects related to IT operations, device management, software deployments, and office expansions.

You have:

Proven experience in an IT Support level II role (or equivalent), handling escalations and complex troubleshooting.

Functional knowledge of Audio Visual equipment. Zoom Rooms, Large scale events, and experience assisting with event setups.

Proficiency in troubleshooting macOS, Windows, Chromebook, and Linux environments.

Familiarity with identity management principles (Okta, AD) and troubleshooting access issues.

Solid understanding of SaaS administration (Slack, Zoom, Google Workspace).

Experience supporting Mobile Device Management (MDM) tools (e.g., Workspace ONE, Jamf) for device compliance.

A strong history of documenting technical solutions and maintaining asset inventory accuracy.

Experience collaborating with external vendors or cross-functional partners (Facilities, HR, InfoSec).

You are:

Customer-Focused: You prioritize the "Builder" success, ensuring empathy and clear communication in every interaction.

Collaborative: You work well with other teams (SecOps, Facilities) to get things done effectively.

A Reliable Troubleshooter: You approach technical problems methodically and can handle issues that junior support cannot resolve.

A Team Mentor: You enjoy helping Tier Support I members grow by guiding them through difficult tickets.

AV-Aware: You are comfortable troubleshooting conference room screens and mics, but you know when to escalate complex AV engineering issues.

Adaptable: You can switch contexts quickly between deep technical work and onsite hands-on support.

Detail-Oriented: You ensure tickets are logged correctly, assets are tagged, and documentation is kept up to date.

A Learner: You are eager to learn new technologies and improve your scripting or administration skills.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.Hourly Pay Range$40.60—$49.28 USDRoles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.