Player Experience (PX) drives change by transforming player feedback into bold, actionable insights that shape impactful recommendations. By making the players voice central to game development, we craft moments that matter, offering deeper connections.  Our deep understanding of player experience strategy and player needs, coupled with collaborative partnerships, ensures that we confidently deliver impactful experiences that truly matter.

Game development is fast and complex, shaped by player expectations. To build games that connect, teams need trusted methods to understand what matters to players and how to act on it.

PX Research works alongside Studios, Development, and Teams to clarify that process. We focus on translating player feedback into decisions that deliver on franchise strategies and exceptional player experiences.

Research Operations II - Player and Quality Insights Team

We are looking for a Research Project Manager to join our globally distributed team, with options for on-site, or hybrid work in Vancouver, BC, Montreal, QC or Los Angeles, CA (Chatsworth). You will report to the Lead, Research Operations of PX Lifestyles & ARPG and will partner with our Player Experience Research team, Development teams and other partners to help manage the end-to-end operations for Player Experience Research sessions.

Responsibilities

• You will coordinate the logistics of Player Experience Research to screen, schedule, communicate, and compensate participants using different software and communication methods
• You will work with the research team to assist with building a research project roadmap with a focus on budget, timing, database requirements and expertise on the targeted player bases
• You will assist with evolving the project management processes and capabilities of the team to fit the varying needs of game teams across EA
• You will assist with tracking project budgets and report to development partners and PQI Operations Manager when changes are needed to cover new requests
• You will follow and inform others of the policies and ethical codes related to conducting Player Experience Research at EA

Qualifications

• Comfortable working with customers, answering questions and providing instructions
• Proficient in Excel (can maintain complex spreadsheets)
• Experience with panel management and project management software (Asana, etc.)
• 1-3 years of participant recruitment, moderation, project coordination or development management experience
• A passion to put the player first, contributing to exceptional gaming experiences
• Knowledge of games and the people who play is valuable
• Able to work across time-zones and in remote environments
• Comfortable leading meetings and retrospectives with multiple team members and partners
• Collaborative and team-oriented

Pay Transparency - North America

COMPENSATION AND BENEFITS 

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$83,000 - $116,400 CAD

* California (depending on location e.g. Los Angeles vs. San Francisco) *$95,500 - $150,800 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

Pay is just one part of the overall compensation at EA.

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.  

For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.