Job Details

Job Location: Las Vegas - LAS VEGAS, NV

Position Type: Part Time

Salary Range: Undisclosed

DescriptionKonami Gaming is looking for a Software Support Engineer to join our team!

This position is responsible for technical support, customer support, and developing, deploying, maintaining, testing, and evaluating platform/gaming software for Games R&D related (e.g., iGaming, HHR, NYL, bingo, etc.) systems, games, and infrastructure. Responsibilities include providing technical support; providing customer/operator support; troubleshooting technical related issues; researching and escalating reported issues; providing immediate assistance when issues are reported; updating/creating technical documentation; developing/maintaining/testing software. The incumbent will ensure common issues and resolutions are well documented and shared amongst team members. This position requires the working of non-business hours and holidays to provide immediate support to customers and operators with no-to-minimum supervision.

This is a part-time role, and must be available to work holidays, weekends and nights.

What you'll be doing:

Function as first point of contact when there is a customer or operator request, question, or issue.

Providing technical and customer support to clients, customers, and operators.

Troubleshooting Games R&D related systems, game, and user related issues.

Escalating issues to appropriate team members after thorough research/testing is conducted/provided.

Providing immediate assistance to common Games R&D related system, game, and user related issues.

Maintains and updates customer relationship management and bug tracking systems.

Updates and creates clear/concise technical documentation.

Working non-business hours and holidays to provide immediate support to the customers and operators.

Performing additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned.

Develops and works on integrations on multiple platforms (e.g., server platforms, game platforms, etc.).

Develops and works on APIs for integrations and operator requirements/features.

Develops and works on game related features, improvements, and frameworks.

Develops and maintains installation, configuration procedures, development environments, and development tools.

Develops, researches, and recommends platform, server, deployment, and virtualization tools (VirtualBox, VMware, Vagrant, Docker, AWS, etc.).

Always complies with the company’s regulatory guidelines and corporate policies.

Maintains confidentiality regarding the company, products, and employee information.

Performs other related duties as assigned.

Konami Offers

Competitive Wages

Great 401(k) plan with company match

Comprehensive health benefits package

Generous Company paid Holidays and Paid Time Off (PTO)

Tuition reimbursement program

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.QualificationsWhat we'll want you to have:

Pursuing or having a bachelor’s degree from a four-year college or university (or higher degree) in a related field. Demonstrates basic industry knowledge relevant to the gaming industry, technical system support, IT knowledge, and other technical concepts.

One year plus related experience with technical system/IT support. IT system and networking experience is preferred. Gaming industry game/system/infrastructure experience preferred. Physical server and cloud-based servers (e.g., AWS) deployment experience is preferred.

Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.

Must be able to obtain and maintain Gaming licensure(s).

Intermediate and above level understanding and usage of Microsoft Office products. Must be able to communicate professionally and efficiently (verbal and written) with all levels of the business. Must be able to obtain and retain gaming licensure.

Work Environment:

Part time/up to 20 hours. Must be available evenings, weekends, and holidays.

Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose. Ability to handle directives, assess situations, enter into dialogue and complete tasks. Must be able to communicate verbally and write clearly in English. Ability to work at a remote office and come into the main corporate office when needed.

Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures.

Position shall work primarily in a remote office environment.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.